It can, of course, occasionally happen that you fall ill just before a job or for some other reason, you can't make it. As a freelancer, your initial obligation is to arrange for a replacement. Read more about arranging for a replacement here. Have you arranged for a replacement correctly? In that case, the job will still be considered as completed. Clients see the amount of uncompleted gigs on your profile when you respond to jobs, so make sure to keep that percentage as high as possible.
Can't find a replacement and can't make it to the job yourself?
Then, cancel the job in the app, so the client knows you won't be able to make it after all. You could also contact the client to inform them. If you are too late to cancel the job without consequences, indicate in the hours worked that you didn't work. The client can also indicate this. Please note: you will receive an uncompleted job notification in this case.
What are the consequences of an uncompleted job notification?
If you have an uncompleted job, please take into account the following consequences*:
1st time = Official warning
2nd time = Cannot respond to new jobs for 2 weeks
3rd time = Cannot respond to new jobs for 1 month
4th time = Cannot respond to new jobs for 3 months
*We count the no-shows within a period of 6 months. So if you had one no-show 7 months ago, and you get a new one, you shall receive an official warning again.
Please note! During temporary blocks, you can only not respond to new jobs. Be sure to complete all the jobs you have during your blocked period or are still selected for.
Read more about the cancellation terms here.
