Sometimes it is not possible to show up due to illness or other reasons. In that case, you must arrange a replacement. If you do this, the gig will be counted as completed. Tip: Clients can see your number of uncompleted gigs. The more gigs you complete successfully, the stronger your profile and the higher your chances of getting new ones.
Can't find a replacement and can't make it to the gig yourself? Then cancel the gig in the app, so the client knows you won't be coming. You can also always contact the client directly. If it's too late to cancel without consequences, indicate that you didn't work when filling in your hours. The client can also indicate this. Note: you will receive a no-show notification.
What are the consequences of an uncompleted gig notification (no-show)? Did you not complete a gig? Then keep the following consequences in mind: at the first no-show, you receive a warning. If you receive two or more no-shows from the client, you risk being temporarily blocked from the platform by the client.
*This applies to the number of no-shows you receive within a six-month period. If you receive an uncompleted gig notification, and you also had one 7 months ago, you will receive another warning.
During a block, you cannot pick up any new gigs, but you must complete all current gigs as planned. If you receive a no-show and are scheduled for multiple gigs with the same client, the client may cancel those gigs free of charge.
