It can happen that you or the client needs to cancel a gig. That is not a problem, but it is useful to know exactly how the cancellation policy works. It goes as follows:
Always check the cancellation period in the gig description. Cancel on time if possible and always arrange a replacement if you cannot make it yourself. Can't find a replacement? Then it counts as a no-show, and that can have consequences for your profile and future gigs.
This way you stay professional, maintain good relations with clients and avoid hassle with your account.
Before the cancellation period expires Every gig has its own cancellation period. You can see this in the description. This can be:
24 hours
48 hours
72 hours
1 week
2 weeks
After the cancellation period has expired: has the period passed? Then you must arrange a replacement yourself.
Replacement arranged: everything stays in order and the gig is still performed by the replacement. Your profile will then state that you arranged a replacement. The replacement receives the rating on his/her profile.
No replacement: then it counts as a no-show. This is marked as an “uncompleted” gig on your profile and multiple occurrences can lead to a temporary block.
