Of course, there are times when you or the client may want to cancel a gig. In some cases, this can have consequences, but it doesn't have to! There are a number of different ways to cancel a gig.
Before the cancellation period expires | Before the cancellation period expires, you and the client can cancel the gig without obligation. The deadlines they can choose from depend on the client, but in principle:
- 24 hours
- 48 hours
- 72 hours
- 1 week
- 2 weeks
You can always find the cancellation period in the gig description. So be sure to check what the deadline is, so there are no surprises. Make sure you cancel a gig in time if you have made other plans. This is because the client may still accept you up to the time of the gig if you have signed up. There is a feature that allows your response to be automatically withdrawn. You can read more about the feature here.
The cancellation period has expired | Once the cancellation period has expired, you and the client cannot cancel the gig without consequences. As soon as you want to cancel, it is important that you always contact the client. In some cases, the client agrees to your cancellation and the gig is archived. When this is not the case, there are a number of options.
Cancelling outside the cancellation period | It is now possible to cancel a job after the cancellation period has expired. This way, the client is notified earlier that you won't be able to attend. Now you might think, "Great, I can just stay in bed all day." No, it doesn't work like that. Cancelling or not showing up still has negative consequences for your attendance rate. Your attendance rate is an important factor for a client to choose you!
1. Replacement | If you are a freelancer who cannot come to work, a client may require you to provide a replacement. You can arrange this through the app these days. There are two types of scenarios, namely:
- Replacement does not have an account with YoungOnes, or the account is not verified
- Replacement is registered and has a verified account with YoungOnes
Read more about the differences between the scenarios and what exactly it means here.
2. Gig not completed | If you haven't arranged a replacement, and you did not go to the gig yourself, a client shall give you the notification, gig not completed. Your percentage of gigs completed is influenced by the amount of times you do not complete a gig. If your gig completed percentage is low, clients shall probably not pick you as fast for your next gig. See below for how it appears on your profile:
How do you arrange a replacement?
Read more about it in this article.
Modified model agreement
When you accept a job, you agree to the model agreement. Clients now have the option to use a modified model agreement. When you respond to a job, you can immediately view the agreement. This way, you will have a better understanding of what to expect.