We are sorry to see that your invoice hasn't been paid yet! To proceed, it is first necessary to check the following points:
Have you entered your hours? Great! Now the client just needs to approve them. This usually takes a few days.
Hours approved? In that case, you should have received an invoice via email. Also, check your spam folder if you haven't received anything yet. You can check the status via the link in the email or under ‘Invoices’ in the app.
When will the payment be made? We send your invoice to the client within three working days. After that, the payment term (14 or 30 days) begins. In the app, you can also see the average speed at which a client pays. Don't want to wait? Choose direct payment.
Invoice still open? First, check if the invoice has actually expired. You can see this in the invoice overview. Still nothing? Contact the client. Always mention the RYO-invoice number (found on your invoice or in the overview).
What does YoungOnes do if payment is not made?
After 5 days: first reminder via email
After 12 days: second reminder
After 17 days: third reminder (notice of default)
After 21 days: we call the client
When a client indicates that the invoice cannot be paid at this time, we enter into a dialogue with them. We do everything possible to ensure you get what you have earned.
